How to Leave a Comment & Notification Preferences

Last updated: April 6, 2026



Whether you are logged in or a visitor viewing an invoice, you can leave a comment on your invoices to your agency team. The agency team will get notified of your comment. 

  • Anyone who views an invoice via an email link can comment– logged in or not. 

  • The comments are not editable. 

  • Invoice email recipients are notified by default whenever someone comments on the invoice.
  • If visitors and clients have unsubscribed, they will not receive email notifications. All email notifications include a Manage Subscriptions link. 
  • Cartwheel batches comment notification emails at ~5-minute intervals for visitors and clients. 

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