Resolving a Short-Paid Invoice

A short pay happens when the payment received is less than the invoice amount. Cartwheel doesn't move any of this into unapplied cash — the invoice simply stays open for the remaining balance.

View short paid invoices

• Navigate to Invoices

• Select the filters for Unpaid and Overdue

• Short-pay or partial pay invoices are easily identifiable by the half-shaded circle next to the Total Outstanding amount

How Short Pay is Treated in Cartwheel Cash Application

• The invoice remains open for the unpaid remainder. No manual action is required to keep it open — this happens automatically.

• Cartwheel automatically sends payment reminders to the client for the remaining balance on the standard reminder cadence.

• If you want to stop the reminders while the invoice is open, you can Mark the Invoice as Uncollectible.

• If your process allows and the client instead wants the remaining balance charged back rather than paid later, you can manage that process outside of Cartwheel.